Retail Staffing and Hiring

Stop Hiring the Wrong People!

Feel like you're playing employee roulette? Stop hoping for the best and start hiring people who will excel.

10 Cost Effective Ways to Keep Great Employees

In today's highly competitive business world, your employees have a lot of options to work elsewhere. Here are 10 cost-effective ways to keep your best employees from seeking greener pastures—without breaking the bank.

Calming "Customonsters"

The holidays can turn even great customers into customonsters. Here are seven tips for handling difficult and demanding customers when the pressure's on.

Are you a great store manager?

At the most basic level, every successful retailer must know how to display merchandise, schedule staff and take inventory. But those basic retail skills are only part of the picture when it comes to owning or managing a store.

"Champion" store managers also possess an array of personal attributes that transform employees into top performers. "Great store managers first and foremost have people skills," notes Shep Hyken, a St. Louis-based retail consultant. "Managing on the store level means meeting and motivating the retail staff."

Feeling at Home

Do non-family employees feel like "outsiders" in your family business? If so, it's a sure bet that they have low morale and simmering resentments that are going to cause problems and affect profits. It makes sense, then, to take action that will make outsiders feel right at home.

Golden Oldies

Not long ago, many employers looked askance at older workers, figuring they lacked the drive and imagination of their youthful counterparts. And besides, went the reasoning, younger people would work for less money.

Not long ago, many employers looked askance at older workers, figuring they lacked the drive and imagination of their youthful counterparts. And besides, went the reasoning, younger people would work for less money.

Managing Seasonal Employees

One of the most commonly asked questions by specialty retailers who operate during the holidays is: "How do I find good seasonal employees?" There is no easy answer—and finding them is only half the battle. The other half is getting them trained, motivated and focused on maximizing a short selling season.

A Players

How to hire and retain exceptional employees.

25 Time Management Tips

Specialty retail can be a frantic world. Here are 25 quick time-management tips to make it more manageable.

Employee Motivation

Creating an environment of recognition in your store.